Your enquiry information is handled with care.

1. Who we are

This website is operated for Dermagy by MAG Pharma entities in Australia and New Zealand. Contact details are provided below.

2. Information we collect

When you submit a professional or product supply enquiry, we collect the information you provide, including your name, work email address, phone number, organisation, role, country or region, enquiry type, selected products, indicative quantities, delivery information and message. Please do not submit patient-identifiable information or sensitive health information.

3. Why we collect it

We use this information to respond to product, clinical-information, procurement, supply, distribution and support enquiries; prepare quotations; confirm availability and delivery; maintain appropriate business records; and meet applicable legal or regulatory obligations.

4. Storage and disclosure

We use Netlify as a website hosting and form-processing service provider. Enquiry information may be processed or stored in jurisdictions outside Australia or New Zealand as part of providing these services. It is accessible only for legitimate business purposes. We do not sell personal information. We may share it with service providers, professional advisers, business partners or authorities where reasonably necessary, subject to appropriate confidentiality and legal safeguards.

5. Retention and security

We retain personal information only for as long as reasonably required for the enquiry, business records and applicable legal obligations. We use reasonable technical and organisational safeguards, although no internet transmission or electronic storage method is completely secure.

6. Your choices and rights

You may ask to access or correct your information, withdraw consent where applicable, or raise a privacy concern by contacting us. Rights and complaint pathways may vary under the Australian Privacy Act 1988 and the New Zealand Privacy Act 2020.

7. Contact

8. Updates

We may update this policy when our practices, services or legal obligations change. The revision date above identifies the current website version.