Your enquiry information is handled with care.

1. Who we are

This website is operated for Dermagy by MAG Pharma entities in Australia and New Zealand. Contact details are provided below.

2. Information we collect

When you submit a sample request, order request or professional enquiry, we collect the information you provide, including your prescriber name, professional registration number, name of an authorised practice contact, work email address, phone number, organisation, role, country or region, request type, product, requested quantity, delivery address, purchase order reference and message. Please do not submit patient-identifiable information or sensitive health information.

3. Why we collect it

We use this information to respond to product, clinical-information, procurement, supply, distribution and support enquiries; prepare quotations; confirm availability and delivery; maintain appropriate business records; check professional registration and cumulative sample eligibility; and meet applicable legal or regulatory obligations.

4. Storage and disclosure

We use Netlify as a website hosting and form-processing service provider, and Airtable to manage order requests and sample eligibility. Enquiry information may be processed or stored in jurisdictions outside Australia or New Zealand as part of providing these services. It is accessible only for legitimate business purposes. We do not sell personal information. We may share it with service providers, professional advisers, business partners or authorities where reasonably necessary, subject to appropriate confidentiality and legal safeguards.

5. Retention and security

We retain personal information only for as long as reasonably required for the enquiry, business records and applicable legal obligations. We use reasonable technical and organisational safeguards, although no internet transmission or electronic storage method is completely secure.

6. Your choices and rights

You may ask to access or correct your information, withdraw consent where applicable, or raise a privacy concern by contacting us. Rights and complaint pathways may vary under the Australian Privacy Act 1988 and the New Zealand Privacy Act 2020.

7. Contact

8. Updates

We may update this policy when our practices, services or legal obligations change. The revision date above identifies the current website version.